Frequently Asked Questions

- Why our shop?

First of all – low prices. We have good sources in Eastern Europe and Central Asia to get original cigarettes for significantly low prices. In these countries, base prices for cigarettes and local taxes are much lower than in Western Europe and USA. This is a core of our business. We buy cheap. We sell cheap.

Second – We are highly interested in long-term relationships with our customers. Our goal is to win consumers for its products by virtue of the produts' quality, value and excellent service.

Third – We are fast. You will get your order at your doorstep quickly because we use express airmail delivery method only. In addition, for orders over $99 our shipping is absolutely free.

- Is it legal to buy cigarettes online?

Sure. There are no laws restricting you to buy cigarettes online.

- Do you sell genuine products?

Yes. We sell only original products produced by official manufacturers and brand owners.

However, some texts on the products can be in one of the Eastern European languages.

Cigarette packs are officially sealed and have excise stickers on them. It proves that these are genuine products with excise taxes paid in source country.

Do I have to pay customs duty?

We do not report to any authorities and parcels are delivered to your doorstep by express courier service.

We send two cartons maximum per parcel.  Parcels are properly packed so nothing shows what is inside. Moreover, we declare parcels as gifts. But we do not take any responsibility for any taxes and/or duties.

- Do you share customers’ information?

No. We do not disclose or sell any data provided by our customers to third parties for any reason whatsoever. We use this data only for processing orders and transactions.

- Tell me about your shipping procedures.

Shipment is dispatched only after your payment is cleared at our account.

Our single selling/shipping unit is one carton. Free shipping is applied for orders over $99. 

For orders under this amount flat shipping rate starts from $1.99 depending on your location and country. Please check our rates here.

If you place order with more than 2 cartons it may be split into separate parcels which will be delivered with gap in time due to customs regulations.

For example, if you have ordered 5 cartons it may be split as 2+2+1. Three parcels in total, delivered with few days difference between them.

- What is your shipping time?

We use express shipping only. Usually it takes between 12-14 days after payment approval. Sometimes faster.

- To what countries do you ship?

We ship worldwide. Although we do not ship to United Kingdom, Italy, Germany and Australia.

- What is your payment procedures and payment methods?

At the moment we accept VISA/Mastercard payments only. 

There are 2-4 days needed until your payment is checked and approved. We need this time for proper check and to avoid fraudulent transactions. As soon as payment is approved we dispatch the shipment.

 - What currencies you do accept?

We accept US dollars and Euros. However, our default currency is USD. Therefore, from time to time slight price differences may occur for EUR.

- How safe is transactions over your website?

We use encrypted environment in our website. However we do not store any information reated to your card at our website. To proceed with payment you will receive link to the payment gate of our card payment provider. We guarantee safety and security for your financial data and transfers.

- Can I resell cigarettes I received from you?

We sell our products for personal use only. Please keep in mind that most likely it is illegal in your country to resell it. Doesn’t worth it.

  

Didn’t find your question here? Please feel free to c.